Service Information

Disruptions to Customer Communication

November 13, 2026

Due to an ongoing global disruption affecting Microsoft 365 services, Lufthansa Cargo is currently experiencing limitations in its email communication.

As a result, responses to customer inquiries and booking confirmations may be delayed. Some customers may also experience difficulties accessing our eServices due to issues receiving verification emails.

For urgent inquiries, customers can contact our Global Sales Support team at +49 (0) 180 6 747 100.

We are working to minimize the impact on our customers and apologize for any inconvenience caused.

Thank you for your understanding.