Change in Lufthansa Cargo process
Topic:
Add-on Services: new booking process.
Affected export region(s):
ALL
Affected import region(s):
ALL
Product:
n/a
What is changing:
As of March 10, 2026, the Add-on Services Sustainable Choice, Personal Supervision and smartULD will be integrated directly into the booking process and can be added at just one click - for complete transparency, whenever you need them.
Simply select the Product available for your commodity in eBooking, choose the Speed available and continue to the check-out screen. At the end, all compatible Add-on Services will be displayed, including prices. They can be added with just one click.
Please note that the old booking process will be unavailable from 5:00 pm CET on March, 9 to allow for the migration of bookings into the new system. Add-on Service via eBooking will go live at 12:00 p.m. CET on March 10.
Reason:
Other
To-do for customer:
Simply choose your Add-on Service at the end of your standard booking online. You will see all the cost at a glance, and book them with a single click.
Placed bookings will be migrated into the new booking system. We take care of it.
In case of disregard:
- Delays in processing statements, claims, tickets, etc.
- See text above
Valid from:
10/03/26, 00:00
Valid until:
Contact:
Your local Sales contact
