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Emergency

A trusted solution for critical situations – giving you the highest priority of access and uplift for your chosen Product-Speed combination. 

Your absolute-priority service with Money-back Guarantee

For exceptional situations when a guaranteed uplift is required, we provide the highest priority capacity access and uplift according to your chosen transport plan, regardless of the capacity required, to the highest safety standards. 

With the Add-on Service Emergency, we deliver reliable solutions for critical shipments, from life-saving pharmaceuticals with a limited shelf-life to essential spare parts required to keep production lines going. 

Please note: when booking Emergency, the General Terms and Conditions for the Add-on Services apply in case of chargeable weight (CWT) reduction, cancellation or no-show. 

Benefits to ensure your shipment arrives as expected

  • Guaranteed uplift so that your freight reaches its destination as needed
  • Unlimited access to the maximum freight capacity of the booked flight, even at short notice via your local sales contact or the td.Zoom Customer Service+49 (0) 180 674 7800*
  • New: Book online 24/7, especially for small shipments whenever capacity is available**
    Please note: if you cannot find your required flight via eBooking, contact your local Lufthansa Cargo representative or our Customer Service Teams
  • 24/7 td.Zoom Customer Service for all booking and transport requests with proactive monitoring and steering.
  • Money-back Guarantee*** in the event of unavoidable delays

 

Money-back Guarantee

Reimbursement of the Add-on Service Emergency freight costs in the event of delays of over six hours after the promised time of availability (TOA) in accordance with our General Terms and Conditions for the Add-on Services

 


* €0.20 per connection via German landline, max. €0.60 per connection via German mobile network.
** Exceptions apply. 
*** General Terms and Conditions for the Add-on Services apply.

Easy booking, always informed

  • Booking 24/7: via eBooking, your local Lufthansa Cargo contact or our dedicated td.Zoom Customer Service+49 (0) 180 674 7800*
  • Booking at your local Lufthansa Cargo office or Customer Service Center
    before the latest acceptance time (LAT) available
  • eTracking 24/7 via the web and mobile app, proactive notifications selectable 
     

Please note: if you cannot find your required flight via eBooking, contact your local Lufthansa Cargo representative or our Customer Service Center.
 

Check before booking

Any changes to an existing booking may result in a different charge per unit. Fees apply in case of cancellation or substantial chargeable weight (CWT) adjustments after booking as outlined in detail in the General Terms and Conditions for the Add-on Services

 

24/7 td.Zoom Customer Service

  • 24/7 td.Zoom Customer Service for all requests during transport: +49 (0) 180 674 7800* or [email protected]

  • 24/7 monitoring and steering of shipments plus immediate, proactive information in the event of irregularities

  • Established eService channel for service requests as well as claims and complaints

Available Products

General Cargo

Dangerous Goods**

Passive Temp Support*** (only with td.Zoom)

Vulnerables**

 

Available Speeds

td.Flash

td.Zoom

 

* €0.20 per connection via German landline, max. €0.60 per connection via German mobile network.
** Exceptions apply. 
*** Due to short handling times temperature-controlled storage is not available at Hubs FRA, MUC, and VIE for Passive Temp Support shipments combined with Speed td.Zoom.

Want to know more?

Take a look at your choice of Add-on Services, our current flight schedule and our industry experience.