In our animal facility, handling, animal co-ordination and veterinary examinations work together under one roof in a 3,750 m2 area. The facility is fitted with non-slip asphalt floors which are more pleasant and comfortable for animals than traditional concrete. The loading area is protected against the weather. Our experts will provide the best possible care for your animal shipment.
The export, import, and transit areas are separated from each other by built-in partitions. Thanks to this separation, all contact between animals being exported and those being imported can be avoided. These individual areas can be further sub-divided into different sections to ensure that animals can be shielded from the sight and sound of others. In addition, live ornamental fish can be examined under black light and in case of emergency, supplied with oxygen. A total of 42 large animal stalls with up to 28 square metres, 39 small animal boxes, special aviaries and 12 individual, temperature-adjustable climatic chambers provide space for a variety of species. Some stalls can be divided flexibly if required - for mares with foals, for example. And for attendants accompanying animals, we have built an additional bathroom.
The Frankfurt Animal Lounge meets the latest safety requirements, too - because for us safety is the quality benchmark of a thorough transport process and a key part of our company philosophy. The whole facility is therefore protected by surveillance cameras, entry is permitted to authorised personnel only.
If your animals are transported to Frankfurt with Lufthansa Cargo (as Live/td), please get directly to the Frankfurt Animal Lounge (entry via Tor 26). Here, you will receive all documents for veterinarian and customs clearence. The German Vets are also situated in the Frankfurt Animal Lounge, customs office is in building 451 (entry via Tor 25).
If your animals are transported with another airline than Lufthansa Cargo, please contact your airline in advance for documentary procedure.
The Frankfurt Animal Lounge can only be used for animals transported as Cargo (with AirWayBill). If your animal is transported as 'excess baggage', please contact your airline. For Lufthansa German Airlines, information can be found at the internet pages.
Questions about Live/td or Frankfurt Animal Lounge:
If you have general questions about live animal transportation at Lufthansa Cargo, please contact your nearest Lufthansa Cargo Sales Office. Choose your country right above at the right side and select Contact. There, you will find a list with all contact persons and contact details.
If you have questions about the import or export procedure at the Frankfurt Animal Lounge, please contact our Service staff (phone +49 69 696 27406, mail to FRA.AVI.Serviceteam@dlh.de).
For all questions about import or transit regulations to/via Germany/EU, please contact the local state Vets at Frankfurt Airport (phone: +49 69 696 92801, mail to: poststelle.tgsh@lhl.hessen.de).
